FAQ

The Ins And Outs of How We Do Business

Should I consider upgrading my piping system to newer technologies?

Unless you have a newly built home, there’s a good chance that your plumbing is an outdated system. Over time, pipes suffer from the elements, resulting in corrosion, rust, and eventual failure. Before disaster strikes, look for these telltale signs that it’s time to upgrade your home plumbing.

Water Discoloration

Unless you have borehole water or live in a rural area, discoloured water is usually a cause for concern. This brown or dark water results from corroded pipes. If left unattended, mineral deposits can clog pipes, which builds pressure. Under continual pressure, the pipes will eventually burst, causing expensive damage. If you suspect your system to have rust or corrosion, then your plumbing needs immediate attention from qualified plumbers.

Pipe Material

Depending on the time your premises were built, the plumbing system’s materials will likely be outdated. Modern systems use brass and copper and, lately, PVC and CPVC pipes. However, older buildings used galvanized steel. Regardless of the material, each one of these plumbing products has a life span. This is seldom a problem in new construction, but if you live in an older home, you might want to find out what pipe material your plumbing system uses.

Low Water Pressure

When experiencing low water pressure during a shower or using the sink, it’s difficult to pinpoint the exact problem. You could have a clog in your plumbing, or your pipes could have leaks or pinholes that reduces the water pressure. Leaky pipes will damage your foundation and walls, causing rot and mould growth. At first, you might want to try a household drain cleaner and see if it solves the problem. However, continual problems require the attention of a plumber.

How do I start converting my system to off the grid?
It’s best to arrange for a call out in order for us to provide specific advice relevant to your area, resources, budget and existing system. From there, we can take you on the journey of converting your premises to enable sustainable plumbing solutions.
How often should I arrange for general maintenance on my plumbing system?
Depending on the age of the building, the plumbing technologies will differ and the maintenance thereof be site specific. Its best to do an annual check to ensure all is in good order and always see to issues as soon as they arise. We discuss newer technologies based on the needs of the purpose of the systems for each one of our clients.

Billing & TERMS

Find the best solutions for your budget.

Book a call-out for us to best advise on converting your plumbing system towards sustainable living.

Payment Terms

We work by payment on completion of the job, which keeps our admin easy and efficient. Our teams are equipped with safe and reliable card transaction machines. EFT on the spot and cash payments are also accepted. We understand that entities run payment cycles, and therefore our corporate clientele can settle accounts within these cycles.

Cancellation Policy

Should a confirmed appointment be cancelled within 48 hours, we completely understand and no costs will be incurred. Should an appointment be cancelled with less than 24 hours notice, a percentage of the call out will be billable with the exception of an unforeseen emergency.

Striving towards a 100% satisfied customer rate

We pride ourselves on neat, efficient work and sound advice. Should a customer not be 100% satisfied with our services rendered, we will do our best to rectify any situations which may arise.